Beto Carrero World FAQ
Enter your question

O Beto Carrero World é um lugar para todas as pessoas se divertirem!

Se você é cadeirante ou está organizando a visita com alguém que seja, pode se preparar para um dia repleto de magia, inclusão e experiências inesquecíveis. Clique no link e confira as dicas: Dicas para cadeirantes.

Você está grávida e quer viver um dia mágico no Beto Carrero World?

Boa notícia: aqui em nosso world temos atrações pensadas para todos os gostos e idades, inclusive para futuras mamães que querem curtir esse momento especial com tranquilidade, segurança e, claro, muita alegria.
Clique e confira dicas para gestantes aproveitarem ao máximo o Beto Carrero World: Dicas para gestantes.

Contact Addresses:

For questions about your Ticket (Passaporte), please reach out based on where you made your purchase:

• Purchases made on our website: suporteonline@betocarrero.com.br
• Purchases through other channels: diversao@betocarrero.com.br

Lost an item during your visit? Our Lost and Found team can help you!
Email: guardavolumes@betocarrero.com.br

Have questions about your visit or want to share feedback about our service?
Contact our Visitor Service Team (SAV) at: atendimento@betocarrero.com.br

For information about safety restrictions on our attractions, send your questions to: restricoes@betocarrero.com.br

Want to be part of the Carrero team? Send your contact info to: atendimentorh@betocarrero.com.br and
click here to learn more about the benefits of working with us!

Experience the thrill of a helicopter ride and discover breathtaking views like never before!

Price: R$ 455 per person
Note: Minimum of 3 and maximum of 4 people per flight.

More information:


We provide our visitors with an informative manual that includes the regulations of our magical world!

The Virtual Queue is back! With it, you can schedule up to 3 attractions for quick and free access, but be aware that the availability is limited due to capacity.

To make a reservation, download the BCW+ app from digital platforms. Scheduling is available 5 days prior to your visit date.

Fast Pass and Single Pass Booking Information

All Fast Pass and Single Pass products must be registered in the BCW+ app. Visitors will need to schedule a time for quick access to attractions. Scheduling will be available 5 days before the date of your visit.

Family Pass – Fast access to Crazy River, DinoMagic, Raskapuska, and Super Soaker.

Adventure Pass – Fast access to Barco Pirata, Spin Blast, Tigor Mountain, and AutoPista.

Adrenaline Pass – Fast access to Rebuliço, Star Mountain, FireWhip, and Big Tower.

Single Pass is the quickest and most convenient way to enjoy all the attractions at Beto Carrero World. Choose your favorite ride and schedule a time for faster access.

Important: The company reserves the right to change the number and schedule of attractions and electronic equipment due to safety concerns, weather conditions, or unforeseen events without prior notice.

We have physical sales points for access passes and optional products located in the following cities and places:

São Paulo - Morumbi Shopping

Rio de Janeiro - Barra Shopping

Balneário Camboriú - Multiparque

Balneário Camboriú - Shopping Almeida JR

Balneário Camboriú - Parque Unipraias

Balneário Camboriú - Big Wheel

Curitiba - Shopping Barigui

Navegantes – Ministro Victor Konder International Airport

Porto Belo - Outlet Premium

Florianópolis - Floripa Shopping

The VIP Area is a reserved space in our bleachers with a privileged view of our shows, so you can enjoy the full experience of the performance.

To use this optional service, please follow the instructions:

• You must purchase the entrance passport to the park to use this service. Shows with VIP Area: Hot Wheels, Madagascar Circus, Acqua, and O Sonho do Cowboy (Limited quantities per day);
• Download the passport in the BCW+ app (e-ticket) and present it directly to the monitors at the show for access;
• Reserved seats are available for people with legal priority (Autistic persons, PWDs, elderly, or pregnant women) with the right to 1 (one) accompanying person. Consult a monitor for details. Limited availability;
• We do not recommend purchasing the "VIP Area Optional" product for individuals with legal priority, as they have privileged access. If you wish to sit with other visitors in the reserved seats of the VIP Area, you must purchase the optional product in advance;
• Visitors with this product must follow the established safety and procedural rules of the park, as we prioritize their well-being;
• Children up to 4 years and 11 months old, with a document proving their age, do not need to purchase this product. They can sit on the same seat as their parents and/or guardians who have purchased it. A separate seat must be purchased if you want an exclusive seat for the child;
Important: For security purposes, at any time, especially for non-in-person transactions, a front-and-back photo of the original ID with a selfie of the cardholder holding the document may be requested;
Attention: The company reserves the right to change the number and schedule of attractions and electronic equipment for safety reasons, weather conditions, or force majeure without prior notice. Please check our maintenance calendar.

IN CASE OF NO-SHOW, THE PRODUCT IS NON-REFUNDABLE!

Here are the answers to all your questions about our new annual pass.

Q: With the Annual Passport, can I visit the park as many times as I want?
Yes! You can visit the park as many times as you want, within the validity period of your pass and according to the category. In the more economical Bronze category, you cannot visit the park on Saturdays and holidays.

Q: I still have my Annual Passport. Does it remain valid?
Yes, your access to Beto Carrero World remains guaranteed until the expiration of your current pass.

Q: I have the old Annual Passport and want to switch to the new one. Is there a discount?
Contact the Sales Center now to check out the advantages of upgrading to the new annual passes in advance. If your current pass has expired, you will need to purchase a new pass.

Q: What are "extra events," and why aren't they included in the annual pass?
Extra events are special events that may happen at the park and are not included in the regular access; they require an additional ticket for entry.

Q: Can I lend my pass to someone else?
No. The pass is personal and non-transferable.

Q: Are the new Annual Passes sent by mail?
No, Beto Carrero World Annual Passes are digital. After payment, you will receive the pass in PDF format via email, along with a registration link. You can also register your annual pass on the Beto Carrero World app for easy access to the park’s entrance.

Q: Will I get discounts on promotional actions at the park when I buy an Annual Pass?
No. The Annual Pass is not cumulative with other discounts.

Q: Can I buy any pass in installments?
Yes! Passes can be paid in up to 10 installments with no interest. Check the website to buy yours now!

Q: Can I sell benefits from the Gold or Silver Passports?
Selling benefits from the Annual Passports of Beto Carrero World is prohibited. If fraud is detected, the pass will be canceled with no right to a refund.

Q: How do I collect benefits from the Silver and Gold Passports?
Benefits must be collected directly at our ticket counters before entering the park. They will be given based on availability for the day. If unavailable, you can use them on your next visit.

If you have the Bronze Annual Passport, pay attention to the following rules:

Valid for one year from the date of purchase, except on Saturdays, holidays, and special event dates. Check our operating calendar.

Heads up! No more physical cards! After filling out your passport with your details, download it through the BCW+ app. On the day of your visit, just show the QR code of your passport on the app at the entrance and enjoy the park attractions.

Children up to 4 years and 11 months old don’t need to pay for the access passport, as long as they present an original ID or birth certificate. This rule doesn’t apply to optional paid attractions, which must be purchased in advance.

The passport is not cumulative with other promotions or discounts and does not include gratuities or complimentary tickets.

Passports are personal and non-transferable.

Purchases made on the day of your visit (either online or at the ticket counter) will not be considered as early purchases.

Important: For security reasons, any non-in-person transactions may require a photo of the front and back of the original ID with a selfie of the cardholder holding the same document.

Attention: The company reserves the right to change the quantity and schedule of attractions and electronic equipment for safety, weather conditions, or force majeure reasons without prior notice. Check our maintenance calendar.

If you have the Silver Annual Passport, pay attention to the following rules:

Courtesy for 2 guests for one day of visit per year. Guest courtesy must be picked up 30 days after purchase. To pick up the courtesy for your guests, the passport holder must be present for biometric reading. It is mandatory to validate the passport at the access turnstiles on the same day of the visit before your guests can enter.

Courtesy for 2 VIP areas per year for the passport holder, subject to availability on the day (limited quantities). Check the VIP area rules. VIP area courtesy is subject to availability on the day of the visit. If sessions are sold out, the passport holder must use the benefit on another day. No exchanges are allowed in case of No-Show. Check the VIP area rules.

Standard Parking for all visits, subject to availability on the day (limited quantities). To release parking, you need to validate the annual passport at the turnstiles. Use the passport QR code at the gates to access parking (1 parking spot per day).

Valid for one year from the date of purchase, except on dates with special events. Check our operating calendar.

Heads up! No more physical cards! After filling out the passport with your details, download it through the BCW+ app. On the day of your visit, just show the QR code of your passport on the app at the entrance and enjoy the park attractions.

Children up to 4 years and 11 months old don’t need to pay for the access passport, as long as they present an original ID or birth certificate. This rule doesn’t apply to optional paid attractions, which must be purchased in advance.

The passport is not cumulative with other promotions or discounts and does not include gratuities or complimentary tickets.

Passports are personal and non-transferable.

Purchases made on the day of your visit (either online or at the ticket counter) will not be considered as early purchases.

Important: For security reasons, any non-in-person transactions may require a photo of the front and back of the original ID with a selfie of the cardholder holding the same document.

Attention: The company reserves the right to change the quantity and schedule of attractions and electronic equipment for safety, weather conditions, or force majeure reasons without prior notice. Check our maintenance calendar.

If you have the Gold Annual Passport, be aware of the following rules:

Courtesy for 4 guests for one day of visit per year. Guest courtesy must be picked up 30 days after purchase. The passport holder must be present for biometric reading to pick up the guest courtesy. It is mandatory to validate the annual passport at the access turnstiles on the same day of the visit before your guests can enter.

Courtesy for 4 VIP areas per year for the passport holder, subject to availability on the day (limited quantities). VIP area courtesy is subject to availability on the day of the visit. If sessions are sold out, the passport holder must use the benefit on another day. No exchanges are allowed in case of No-Show. Check the VIP area rules.

Courtesy for 4 Fast Passes per year for the passport holder, subject to availability on the day (limited quantities). The holder can choose which product group (Adrenaline Pass, Adventure Pass, or Family Pass) to use. Fast Pass courtesy is subject to availability on the day of the visit. If sessions are sold out, the passport holder must use the benefit on another day. No exchanges are allowed in case of No-Show. Check the Fast Pass rules.

VIP Parking for all visits, subject to availability on the day (limited quantities). To release parking, you need to validate the annual passport at the turnstiles. Use the passport QR code at the gates to access parking (1 parking spot per day).

Valid for one year from the date of purchase, except on dates with special events. Check our operating calendar.

Heads up! No more physical cards! After filling out the passport with your details, download it through the BCW+ app. On the day of your visit, just show the QR code of your passport on the app at the entrance and enjoy the park attractions.

Children up to 4 years and 11 months old don’t need to pay for the access passport, as long as they present an original ID or birth certificate. This rule doesn’t apply to optional paid attractions, which must be purchased in advance.

The passport is not cumulative with other promotions or discounts and does not include gratuities or complimentary tickets.

Passports are personal and non-transferable.

Purchases made on the day of your visit (either online or at the ticket counter) will not be considered as early purchases.

Important: For security reasons, any non-in-person transactions may require a photo of the front and back of the original ID with a selfie of the cardholder holding the same document.

Attention: The company reserves the right to change the quantity and schedule of attractions and electronic equipment for safety, weather conditions, or force majeure reasons without prior notice. Check our maintenance calendar.

Costumes or accessories that resemble various characters are not allowed for entry.